ARFMANI FAQ

General Questions

ARFMANI is a humorous pet clothing brand dedicated to providing joy and style for your pets. Our products are designed to ensure comfort, and fun for you and your beloved furry friends.

Product Information

Q: What sizes are available for ARFMANI pet clothes?
A: Our products come in various sizes to fit mostly small and medium-sized pets, though some offer larger sizes for bigger breeds. Please refer to the size chart on each product page for detailed measurements.

Q: How do I measure my pet for the right size?
A: To ensure a perfect fit, measure your pet's neck, chest, and length from the base of the neck to the base of the tail. Compare these measurements with our size chart available on the product page.

Ordering and Payment

Q: How can I place an order?
A: Simply browse our collection, select your desired items, choose the appropriate size, and add them to your cart. Follow the checkout process to complete your purchase.

Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods.

Shipping and Delivery

Q: Where do you ship to?
A: We offer shipping to the US, UK, Canada, Australia, New Zealand, France, Spain, Germany and more, please message us and ask us if we ship to your country! 

Q: How much does shipping cost?
A: Shipping is Free.

Q: How long does shipping take?
A: Shipping times vary by destination, but usually are between 6-14 days.

Returns and Exchanges

Q: What is your return policy?
A: You have 30 calendar days from the date you received your item to request a return. Items must be unused and in their original packaging. To initiate a return, please contact us at arfmaniexchange@gmail.com.

Q: How do I exchange an item?
A: To exchange an item, follow our return process in the Return Policy page. Contact our customer service team for assistance.

Product Care

Q: How do I care for ARFMANI pet clothes?
A: Most of our products are machine washable. Please refer to the care instructions on the product label or product page for specific details.

Account and Orders

Q: How do I create an account?
A: Click on the "Sign Up" button at the top of our website and fill in the required information. Having an account allows you to track orders, save your address, and manage your wish list.

Q: How can I track my order?
A: Once your order has shipped, you will receive a tracking number via email. Use this tracking number on our website or the carrier's website to monitor your shipment.

Contact Us

Q: How can I contact customer service?
A: For any inquiries, please email us at arfmaniexchange@gmail.com or use the Help Chat function on our site, our customer service will respond to you as soon as possible.

Shipping

Process time will take 1-3 days.

All Shipping will have tracking provided and will take 6-12 business days. 📦

Returns

• Eligibility: You have 30 calendar days to return an item from the date you received it. Returns will be free.
• Condition: To be eligible for a return, your item must be unused and in the same condition that you received it. The item must be in the original packaging.
• Receipt or Proof of Purchase: A receipt or proof of purchase is required for all returns.

Contact Us: Before sending your item back, please contact our customer service team through the HELP button on the page or at arfmaniexchange@gmail.com to initiate the return process. Provide your order number and reason for the return.

Click here to read more on returns.